Sunday, May 27, 2012

You Have to be Allowed to Fail in Order to Grow

I watched the 75 ROTC cadets form up in preparation to march down the dirt road as part of a field training exercise in 1994.  Their cadet leader, Ted Lee, thought he knew where he was going but he hadn’t reconed the route beforehand to make sure.  I was responsible for developing Lee and the other college seniors who were about to be commissioned as Second Lieutenants in the U.S. Army.  Off everyone went following Lee down the wrong road. 

After walking about ½ a mile I saw Lee looking around for the training site and getting noticeably anxious when he couldn’t locate it.  He stopped the group, sought me out and asked if I knew where we were.  I reminded him that as a future officer it was his responsibility to know his location.  Lee gave me the 1,000 yard stare and was clearly confused about what he should do next.

After a couple of minutes I began to coach Lee by asking him what aids he had to help him find his location.  He pulled out his map.  When I asked him about his compass, Lee responded he hadn’t brought it along.   The group looking to him to figure out what to do was getting him more rattled by the moment. 

As adults we learn by trial and error and this means being unsuccessful at times.  In order to develop employees they need to be given the opportunity to grow using this method of trial and error and to be allowed to fail. This process is not without costs.  It is hard to stand by and watch someone go down the wrong road and be willing to pay the consequences.  However, giving someone the opportunity to be unsuccessful will reimburse itself many times over as employees enhance their skills and return even greater value to the company.

Lee figured out where he was and moved the group to the training site.  After that incident he could be seen rehearsing the next route with map and compass in hand.  I doubt as an Army Officer Lee ever went to the field without making sure he knew where he was going.

Friday, May 25, 2012

"People expect their leaders to speak out on matters of values and conscience.  
 But to speak out, leaders have to know what to speak about.  
 To stand up for their beliefs, the have to know what they stand for. 
 To walk the talk, leaders have to have a talk to walk. 
 To do what they say, they have to know what they want to say.  
 To earn and sustain personal credibility, leaders must first be able to clearly 
 articulate deeply held beliefs."
 Kouzes & Posner, A Coach's Guide to Developing Exemplary Leaders