Friday, October 14, 2011

Being Easy is Relative

When I started my business, I decided I could save some money by developing my own web page. I kept encountering phrases like, 'easy to use' and 'you'll be up and running in no time'. Needless to say, none of it was easy.

I kept running into jargon - domain name, hosting - that didn't make sense. I tried the on-line help and had the same experience. Finally, I called technical support and asked for help. They used lots of web speak which was frustrating. After walking me through the web page design process, the results didn't work because the company was having technical difficulties. I called back a day later and was told to discard the process I was instructed to use previously. So, we started the process all over again.

What is easy for one person may not be easy for someone else. I can recall when I’ve asked to have something done which I thought was easy, to only find out that there were significant problems encountered. These challenges led to delays in completing the task and frustration by the people trying to accomplish the task. I was unaware of these problems until after the task was completed or had gone badly off track.

I tried to apply these lessons by using the mental phrase, 'It is always easier when someone else has to do it'. This helped me to remember that it is important to include the person who has to accomplish the task in the planning discussion. I found that when I did this the likelihood of accomplishing the objective increased significantly. Sometimes the plan I thought would work was greatly modified as result of this process. The resulting plan ended up being more complete, realistic and had buy-in from those who had to execute it.

This planning process led to better results with fewer challenges. I sought out the folks who had to carry out the task to both recognize their efforts and to find out what challenges presented themselves. This interaction produced even more lessons learned and facilitated better planning for the next project.

Using this method doesn’t eliminate all the potential problems but it does help significantly to reduce the chances of them occurring. It takes time to do this but I have found it well worth the investment. There might be concern that this process will lead to modification of the objective or the deadline. Yes it can, but only if you choose to after weighing all the information. By simply being involved in the planning process, higher levels of commitment by those who have to carry it out will be realized.

Using the approach of including others in the planning stage will return much better results. And after all, this process is easy.